Professional Profile
I’m pursuing my Master of Social Work at Cleveland State University, with a clinical focus and an interest in work that supports people’s wellbeing, autonomy, and connection to resources. My experience spans direct client support, risk assessment, crisis response, and organizational leadership. Across these roles, I’ve learned the importance of listening carefully, recognizing each person’s circumstances, and working collaboratively toward practical next steps.
Areas of Focus
Clinical & Crisis Support
Trauma-informed practice, motivational interviewing, suicide risk assessment, crisis intervention, and de-escalation.
Populations & Community
Older adults, people with physical disabilities, refugees and displaced persons, and people experiencing housing instability.
Practice Values
Antiracist practice, client self-determination, attachment-informed perspectives, and sensitivity to grief and loss.
Education
Master of Social Work (MSW), Clinical Focus
Cleveland State University · Advanced-year practicum in progress; coursework in ethics, policy, and direct practice
B.A. in Psychology & B.A. in Sociology
University of California, Santa Barbara
Clinical & Practicum Experience
Counseling Intern
August 2026 – Present
William Temple House · Portland, Oregon
- Provide individual, couples, and family therapy under clinical supervision at a nonprofit offering sliding-scale mental health services to underserved Portland-area residents.
- Maintain a caseload of 10+ clients, conduct intake assessments, and participate in regular supervision and clinical skill development.
Risk Management Caseworker Intern
August 2025 – May 2026
Oregon Department of Human Services · Adult Protective Services
- Managed risk-management cases involving older adults and people with physical disabilities, conducting assessments and fact-finding interviews to understand clients’ needs and circumstances.
- Collaborated with clients, families, medical personnel, and community members to connect clients with resources while balancing legal requirements with trauma-informed, antiracist practice and client self-determination.
Volunteer Experience
988 Suicide and Crisis Line Volunteer
January 2019 – Present
Lines for Life
- Answered calls for the 988 National Suicide Hotline, Military Helpline, Alcohol & Drug Helpline, and Senior Loneliness Line, offering empathetic support and suicide assessment.
- Used motivational interviewing and de-escalation to support callers and connect them with local resources; completed more than 60 hours of crisis response training.
Volunteer & Tech Ambassador
June 2021 – March 2025
Community for Positive Aging – Hollywood Senior Center
- Supported older adults through home visits, resource connections, and one-to-one assistance, with a focus on reducing barriers and social isolation.
- Helped staff events and community outreach efforts.
Refugee Support Services Volunteer
March 2017 – October 2017
Khora Refugee Center · Athens, Greece
- Contributed to organizational planning and strategy through team meetings and committee participation.
- Helped maintain women-only spaces, distribute essential supplies and donations, and support childcare and community events.
Additional Professional Experience
Earlier roles in customer success and operations strengthened my skills in communication, relationship-building, de-escalation, collaborative problem-solving, and team leadership.
Senior Customer Success Manager
July 2022 – September 2025
Procore Technologies
Supported customers through complex challenges, listened and de-escalated high-stress situations, and coordinated solutions across teams.
Vice President of Operations
May 2018 – October 2022
APM Help & Bookkeeping
Led and supported a team of 10 across multiple roles, with an emphasis on staff development, cross-functional collaboration, and resolving escalated concerns.
Customer Success Manager
March 2015 – February 2018
AppFolio Property Manager
Helped customers navigate support needs and onboarding, and developed clear training materials.
Selected Skills & Frameworks
Trauma-informed practice
Motivational interviewing
Suicide risk assessment
Crisis intervention
De-escalation
Client self-determination
Antiracist practice
Advocacy & resource connection
Assessment & interviewing
Active listening
Team leadership
Collaborative problem-solving
